“Wait—Can Ally Really Answer That?” Surprising (But True) Questions Our AI Can Handle

You already know Ally can help with things like enrollment and updating your information—but she’s got a few more tricks up her sleeve than you might expect.

Ally isn’t your average chatbot. She’s trained on real BAS content, backed by our internal experts, and always ready with the answers you need— no ticket, no wait, and no digging through pages to find the right info.

Here are a few real examples of what Ally can help with (and yes, she actually knows the answer):

• “How do I reset my MyEnroll360 password?”
• “How do I add my newborn to my coverage?”
• “How do I update my address after moving?”
• “Who do I contact about COBRA enrollment?”
• “Where can I find the plan summary?”

Got a question? You don’t have to go searching—**Ally’s here 24/7 to get you the answer, fast. **

👉Try Ally in the Help Center →

Ally is available 24 hours a day, 7 days a week, so employees can get answers whenever they need them — without waiting for business hours or submitting a support ticket. Whether the question involves an upcoming enrollment deadline, updating a dependent, or locating a qualifying event letter, Ally provides fast guidance based on real BAS content and internal expertise.