Generate and track every notice with proof of mailing.
Qualifying event notices generated, printed, mailed, tracked with USPS proof of mailing, and archived in participant records.
Continuation of Coverage
Continuation of Coverage Administration That Closes the Gap Federal COBRA Doesn't Cover
Organizations not subject to federal COBRA still face state continuation requirements with their own notice timing, election windows, and premium obligations — and the same exposure when the process breaks down. BAS/CCS administers qualifying event notices, billing, and payment collection so continuation runs under any regulatory framework.
Qualifying event notices printed, mailed, tracked, and archived
Premium billing and collection handled for COC continuants
Real-time visibility into documents, payment history, and reports
WHAT BAS/CCS ADMINISTERS
COC Service Scope
- Qualifying Event Notices COC notice generation, mailing, and archival
- State Continuation State continuation and Mini-COBRA support
- Premium Billing Continuant billing coupons and premium invoicing
- Payment Collection Lockbox premium collection and payment history
- Reporting & Support In-platform reporting and call center support
35+ Years administering continuation of coverage
~4,500 Organizations served
90% Calls answered under 20 seconds
2x Bi-weekly reporting and in-platform access
Why Outsource
COC Administration Breaks Down When Notices, Billing, and Tracking Are Managed Separately
Manual COC administration creates missed notice deadlines, inadequate mailing proof, and disconnected premium collection workflows. BAS/CCS connects qualifying events, notices, billing, and reporting through one governed process.
Without BAS Manual COC Administration Disconnected notices, billing, and tracking
- HR manually tracks COC notices, deadlines, and premium payments
- No centralized system to monitor continuant status or payment history
- Payment history and mailed documents are difficult to access
- Missed deadlines and notice errors increase operational risk
- Continuants call HR directly with billing and coverage questions
With BAS Connected COC Administration Governed workflows through BAS/CCS
- HR selects the qualifying event reason and BAS/CCS handles the downstream notice and billing workflow
- Notices are printed, mailed, tracked with USPS proof, and archived
- Premium billing, collection, and continuant support administered by BAS/CCS
- Employers access real-time COC data and participant activity directly through BAS
- Reports, mailed documents, and payment history are available in-platform
MyEnroll360 In Action
Every COC Workflow Connected.
Every COC Workflow Connected.
No Missed Notices. No Manual Tracking.
Continuation of Coverage administration depends on coordinated workflows across qualifying events, participant records, notice generation, USPS proof of mailing, elections, premium billing, lockbox collections, reporting, and customer service. BAS/CCS connects these workflows, part of the Compliance + Regulatory service category.
- COC qualifying event notices are generated, mailed, tracked, and archived
- Continuant billing, premium collection, and payment history stay connected
- Employers access participant documents, payment activity, and reports in MyEnroll360
What We Administer
Continuation of Coverage, From Qualifying Event to Reporting
Administer state continuation alongside federal requirements.
State continuation and Mini-COBRA support administered alongside federal continuation requirements, per employer plan design.
Collect premiums and enforce non-payment rules without manual tracking.
Billing coupons issued, premiums collected through bank lockbox, and payment history maintained with short-pay and termination workflows.
Give continuants and employers ongoing visibility and support.
Bi-weekly reporting, participant profile and document access through MyEnroll360, and in-house customer service for employer and continuant inquiries.
Administrative Scope
What BAS/CCS Handles for Continuation of Coverage
BAS/CCS administers COC workflows from implementation and file setup through qualifying event notices, billing, premium collection, open enrollment, document archival, reporting, and continuant support, with documented execution across every step.
COC ADMINISTRATIVE SCOPE
From implementation through ongoing continuant support
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COC Account Setup and Configuration
Continuation of Coverage program configured with employer plan information, plan rates, state continuation requirements, and qualifying event workflows established per employer design.
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Dedicated Implementation Team Support
Dedicated BAS/CCS implementation team manages COC program setup, data configuration, and employer onboarding workflows from contract through go-live.
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File Import Build and Setup
Employee and continuant data file formats configured with HRIS or payroll source systems. File processing workflows established to support ongoing qualifying event submissions and eligibility updates.
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Recurring Employee and Continuant File Processing
Ongoing employee eligibility and continuant data file processing supports real-time qualifying event trigger workflows and continuant account maintenance throughout the COC period.
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Current Continuant Conversion to BAS Billing
Employers transitioning from another COC administrator receive current continuant conversion support: continuant records, billing history, and election data migrated to BAS/CCS workflows.
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Qualifying Event Letter Preparation and Mailing
COC qualifying event letters generated, printed, and mailed to qualified beneficiaries with USPS proof-of-mailing tracking and PDF archival maintained per employer record requirements.
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USPS Proof-of-Mailing Tracking
USPS certificate of mailing tracked for each COC qualifying event notice. Proof-of-mailing records maintained in participant file and accessible through MyEnroll360 on demand.
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PDF Notice Archival
PDF copies of all COC notices archived in MyEnroll360 and accessible to employer administrators. Historical notice records available for audit and dispute resolution without requiring BAS/CCS retrieval requests.
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COC Election Tracking
Continuant COC elections tracked from election period open through election deadline. Election status updated in participant profile with no-election letter workflows generated when elections are not received.
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Billing Coupon Generation
Premium billing coupons generated and mailed to continuants with payment instructions, premium amounts, due dates, and remittance address. Coupon history accessible in participant profile.
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Short-Pay and Termination Letter Workflows
Short-pay letters, no-election letters, non-payment termination letters, voluntary termination letters, and end-of-COC-duration letters generated and mailed per plan rules and applicable deadlines.
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Open Enrollment Packet Distribution
Open enrollment packets packaged and mailed to active COC continuants including plan materials, rate information, billing coupons, and required notice documents.
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Reporting and Participant Profile Access
Bi-weekly COC reports and in-platform participant profile access available through MyEnroll360. Employer administrators access mailed documents, payment history, election records, and continuant status in real time.
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Call Center Support
In-house BAS/CCS customer service for employer and continuant inquiries: notice questions, billing status, payment history, plan information, and COC election support. 90% of calls answered under 20 seconds.
How It Works
From Qualifying Event to Notice, Billing, Collection, and Reporting
Each step in the COC administration lifecycle is handled through a defined workflow: qualifying event through notice, billing, collection, and ongoing participant support.
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COC Account and Plan Rules Configured
Employer COC program configured with plan information, plan rates, state continuation requirements, and qualifying event workflows. File import formats established from HRIS or payroll data sources.
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Qualifying Event or Data File Received
HR selects the applicable qualifying event reason and submits the data file. BAS/CCS receives the qualifying event notification and initiates the downstream notice and billing workflow.
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Notice Printed, Mailed, Tracked, and Archived
COC qualifying event notice printed and mailed to the qualified beneficiary. USPS proof-of-mailing captured. PDF notice archived in MyEnroll360 and immediately accessible to employer administrators.
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Election, Billing Coupons, and Premium Collection Managed
Continuant election tracked through the election period. Billing coupons generated and mailed. Premiums collected through bank lockbox. Short-pay and non-payment termination workflows managed per plan rules.
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Reporting, Payment History, and Support Continue
Bi-weekly employer reports generated. In-platform access to participant profiles, mailed documents, and payment history maintained. In-house call center available for employer and continuant inquiries throughout the COC period.
Notices, Billing & Controls
Notices, Billing, and Reporting Controls Built Into the COC Workflow
COC administration requires disciplined controls around qualifying event notices, mailing proof, election periods, billing coupons, premium payments, short-pays, terminations, open enrollment packets, reporting, and participant support. BAS/CCS structures these workflows into a governed administration process.
- Qualifying event notices generated, mailed, tracked with USPS proof, and archived
- Elections, billing coupons, and premium collection administered through connected workflows
- Short-pay, non-payment termination, and end-of-duration letters generated and mailed
- Open enrollment packets packaged and distributed to COC continuants
COC administration is handled operationally. Legal determinations, continuation duration rules, and employer policy decisions are the responsibility of the employer and their advisors.
Where COC Administration Breaks Down
Manually Tracked Notices
HR-managed notice tracking creates missed deadlines, inadequate mailing proof records, and increased operational risk.
No Continuant Visibility
Without MyEnroll360, access to participant status, mailed documents, and payment history requires manual research and delayed response.
Premium Collection Out of Sync
Disconnected billing and collection workflows create payment gaps, short-pay exposure, and termination letter delays.
Open Enrollment Becomes Manual Work
Packaging and mailing open enrollment materials to continuants without a structured process becomes a manual HR project each renewal cycle.
Continuants Call HR Directly
Without dedicated COC support, continuants route billing, payment, and coverage questions directly to HR teams, increasing administrative burden.
Client Outcomes
Continuation of Coverage Moved Out of Manual Tracking and Into Automated Notice and Billing Workflows
A large multi-site employer moved COC notices, deadlines, and premium collection out of manual HR tracking and into BAS/CCS automated workflows.
Large Multi-Site Employer Continuation of Coverage Client
Administrators gained direct visibility into COC participant status, notice activity, payment history, and reporting in real time.
Large Multi-Site Employer Continuation of Coverage Client
COC processing became easier for HR: the team selects the termination reason, and BAS/CCS handles notices, premium collection, and related administration.
Large Multi-Site Employer Continuation of Coverage Client
Operational Proof
Where COC Administration Breaks — and How BAS/CCS Resolves It
Notice Tracking Failure
Qualifying Event Notices Are Tracked Manually
HR-managed notice tracking creates inadequate mailing records and missed deadline exposure.
BAS/CCS Generates, Mails, Tracks, and Archives COC Qualifying Event Notices
- Qualifying event notices printed, mailed, and tracked with USPS proof-of-mailing documentation
- PDF notice archive immediately accessible in MyEnroll360 without requesting records from BAS/CCS
Continuant Visibility Failure
HR Lacks Visibility Into Continuant Status
Without centralized participant profiles, employer access to COC activity requires manual research and delayed response.
BAS Provides Access to Participant Profiles, Mailed Documents, Payment History, and Reports
- Continuant status, election records, mailed documents, and payment history accessible in real time
- Bi-weekly employer reports generated automatically without requiring manual data requests
Continuant Support Failure
Continuants Call HR With Billing and Coverage Questions
Without dedicated COC support, HR teams absorb billing, payment, and coverage inquiries that belong to a dedicated support team.
BAS/CCS Provides In-House Customer Service and Call Center Support for COC-Related Inquiries
- In-house BAS/CCS call center answers 90% of calls under 20 seconds
- Employer and continuant inquiries resolved without routing to HR teams
Common Questions
Continuation of Coverage — Frequently Asked Questions
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BAS/CCS Continuation of Coverage administration includes account setup and configuration, implementation team support, file import and setup, recurring file processing, qualifying event letter preparation and mailing, USPS proof-of-mailing tracking, PDF notice archival, COC election tracking, billing coupon generation, premium billing and collection through bank lockbox, short-pay and termination letter workflows, open enrollment packet distribution, premium renewal updates, bi-weekly reporting, participant profile access through MyEnroll360, and in-house call center support.