COBRA
Understanding Your COBRA Services Quote
A breakdown of what's included in a BAS COBRA services quote: administration setup, participant notifications, billing workflows, and carrier coordination explained.
AI-Powered Benefits Assistant
Meet Ally. Your Benefits Administration Guide.
Employees navigating benefits have questions that don't wait for business hours — about enrollment windows, coverage details, billing changes, and plan options. Ally is BAS's AI-powered guide, available 24/7 to answer those questions and connect participants to the right resources.
94%
Users find Ally helpful for benefits and enrollment questions.
- Instant answers to benefits and enrollment questions
- Enrollment guidance and next-step assistance
- Billing and payroll deduction explanations
- Seamless escalation to human support when needed
AI assistance backed by BAS administration expertise.
Ally Capabilities
Operational Support Available Around the Clock
24/7 Availability Always on, no wait time
Multi-Language Support English and Spanish
Quote Explanations Service proposal breakdowns
Knowledge Center Access Docs and resources on demand
Guided Workflows Step-by-step process support
Human Escalation BAS teams remain available
Ally Support Ecosystem
AI Assistance Coordinated Through One Connected Support System
Ally connects across BAS administration, the Knowledge Center, and support workflows, providing guided answers, resource access, and escalation pathways in one unified support experience.
Capabilities
What You Can Do With Ally
Ally translates BAS expertise into instant, practical guidance, available whenever questions arise during administration, implementation, or day-to-day operations.
Ask Benefits Questions
Get instant answers on enrollment eligibility, plan options, and benefits guidance for participants and HR administrators.
Understand Quotes
Ally explains service proposals and pricing breakdowns, helping you understand what's included before moving forward.
Navigate Implementation
Get step-by-step guidance on implementation timelines, next steps, and what to expect during your BAS onboarding process.
Find Resources
Locate documentation, guides, and articles from the BAS Knowledge Center, surfaced through natural language questions.
Resolve Common Issues
Follow guided troubleshooting workflows for common administration questions before escalating to BAS support teams.
Escalate to BAS
When your question needs expert review, Ally connects you to the right BAS team, with context already in place.
Ask Ally
Your AI-Powered Assistant From BAS
Ask Ally
Human Expertise
AI Guidance. Human Expertise.
Ally extends BAS expertise. It does not replace it. Every answer Ally provides is grounded in BAS operational knowledge and real administrative experience built over years of benefits administration.
When a question requires specialized review, direct account guidance, or escalation, BAS teams remain available throughout your engagement. Ally is the first line of support, not the last.
Ally supplements — and does not replace — your BAS account team:
- Your dedicated account manager remains your named contact for all program decisions
- Client service teams continue to execute enrollment, billing, and compliance workflows
- Compliance administrators handle COBRA, ACA, and regulatory obligations, not Ally
- Ally handles routine questions and guidance; your account team handles administration
Ally AI-powered answers, 24/7
Knowledge Center Documentation and BAS guides
BAS Experts Specialized guidance and review
Client Support Dedicated account management
Recommended Resources
Start Here — Popular Resources
Frequently accessed guides covering the topics most clients ask about during onboarding, administration, and support.
Implementation
What To Expect During Implementation
A guide to the BAS implementation process: phases, timelines, data requirements, and what your team should prepare for before your go-live date.
Integrations
How Carrier File Integrations Work
How BAS coordinates enrollment data between MyEnroll360 and your carriers: automated file feeds, eligibility transmission, and error resolution explained.
BAS Support
Support When You Need It.
Ally helps users find answers faster. When a question requires review, escalation, or specialized guidance, BAS teams remain available to provide direct support.
Every BAS engagement includes dedicated account management and in-house operational support. Ally is an extension of that expertise, not a replacement for it.
Implementation Assistance
Benefits Administration
Billing Support
Compliance Guidance
Technical Assistance
Get Answers Faster
Get Answers Faster With Ally.
Use Ally to find answers, understand next steps, and connect with BAS expertise when needed. BAS teams remain available whenever direct support is required.