Multi-Employer Trust Retiree Billing Expansion

Client Situation

During implementation, the client's incumbent national provider informed the multi-employer trust at the last minute that retiree billing support could not be delivered. The trust urgently needed a scalable billing and COBRA administration solution capable of supporting a rapidly growing retiree population across dozens of employer groups.

At the time of engagement, the trust supported approximately 2,000 covered lives. Continued growth was expected, and the administration infrastructure needed to scale alongside the trust's expansion.

Operational Challenge

The core challenge was threefold: an immediate implementation timeline driven by an incumbent provider failure, a multi-group billing environment requiring individualized rate structures across 60+ employer groups, and a retiree population expected to continue growing significantly.

Standard billing platforms are not designed to handle highly granular per-group rate structures at scale. The trust required a solution that could accommodate each employer group's distinct billing parameters without sacrificing operational consistency or billing accuracy.

What BAS Implemented

BAS rapidly implemented retiree billing and COBRA administration for more than 60 employer groups within six weeks. The solution was structured to handle individualized rates for each employer group while maintaining centralized oversight and reporting.

• Individualized billing rate structures for each of the 60+ employer groups
• COBRA administration integrated with retiree billing workflows
• Scalable billing infrastructure designed to grow alongside the trust
• Centralized reporting and reconciliation across all employer groups
• Operational deployment completed within the six-week implementation window

Results and Outcomes

• Improved billing accountability across all employer groups
• Reliable operational delivery during a period of incumbent provider failure
• Scalable billing infrastructure supporting continued growth
• Increased administrative efficiency through centralized administration
• Consistent compliance delivery across multi-group COBRA obligations

Employer and Broker Impact

Multiple brokers and a General Agency now grow business confidently without concerns about billing accuracy, automation failures, or retiree administration complexity. The trust's administrative infrastructure has become a growth asset rather than a growth constraint.