Leave Billing, ACA Reporting, and COBRA Administration for Large Manufacturer

Client Situation

The client — a large manufacturing employer — struggled with inconsistent leave of absence billing processes, unpaid premiums, and operational inconsistency regarding which employees should be billed and when. Additional gaps had developed in ACA reporting data integrity and COBRA administration workflows, creating a multi-service compliance exposure.

The organization's paternalistic culture required an administration approach that aligned with how the employer managed its employee relationships — not just one that was technically correct from a regulatory standpoint.

Operational Challenge

The employer had three distinct but interconnected compliance gaps: leave of absence billing that was inconsistent and failing to collect premiums reliably; ACA data that was incomplete and at risk of producing inaccurate 1095-C filings; and COBRA administration that lacked process consistency. These gaps required simultaneous resolution rather than sequential fixes.

What BAS Implemented

BAS conducted an on-site whiteboarding session to map the employer's operational workflows and align the administration approach with the organization's culture and existing processes. The whiteboarding session surfaced the process disconnects driving all three compliance gaps, and BAS implemented automated workflows across all three service areas simultaneously.

• On-site operational whiteboarding to map existing workflows and identify gaps
• Leave of absence billing automation with consistent eligibility rules
• ACA reporting process implementation with data integrity controls
• COBRA administration with standardized qualifying event workflows
• Ongoing monthly support structure across all three service areas

Results and Outcomes

• Improved compliance posture across leave, ACA, and COBRA obligations
• Automated operations replacing inconsistent manual processes
• Consistent employee billing throughout leave of absence periods
• Ongoing monthly support structure providing continuous compliance monitoring
• Process alignment with the employer's organizational culture and management approach

Employer and Broker Impact

The broker gained confidence knowing the client's compliance obligations were being consistently managed across all three service areas. The employer's HR team gained an administrative partner who understood the organization's culture and adapted processes accordingly.