Helping Employees Log Into MyEnroll360

As an employer, you play a key role in ensuring your employees can easily access their MyEnroll360 accounts. Use this guide to help your team members navigate the login process, whether they are first-time users or need assistance recovering their credentials.

Guiding Employees Through First-Time Login

If Your Employee Knows Their Email Address

For employees who already know the email associated with their account, share these steps:

1. Visit myenroll.com and select First Time Users.
2. Enter the email address linked to their account.
3. Check the I am not a Robot
4. Click Find Account.

They will receive an email with their Username and a temporary password. If they are administrators, remind them to use their work email, not a personal email.

If Your Employee Does Not Know Their Email Address

If an employee is unsure which email is linked to their account, direct them to:

1. Visit myenroll.com and select First Time Users.

2. Click I do not know my email.

3. Enter the following information: Social Security Number

4. Home Zip Code

5. Date of Birth

6. Check the I am not a Robot

7. Click Submit.

Once verified, they will receive their Username and a temporary password via email.

Helping Employees Recover a Forgotten Username or Password

If an Employee Forgot Both Their Username and Password

1. Go to the login page and click Forgot Username and Password.
2. Follow the prompts to recover login credentials.

If an Employee Forgot Their Password But Knows Their Username

1. Click Forgot Password on the login page.
2. Enter their Username.
3. Check the I am not a Robot
4. Click Find Account and follow the instructions to reset the password.

If an Employee Forgot Their Username

1. Click Forgot Username on the login page.
2. Enter the email associated with their account.
3. Check the I am not a Robot
4. Click Find Account.

Their username will be sent to their registered email.

Helping Employees Recover an Unknown Email Address

If an employee cannot remember the email linked to their account, instruct them to:

1. Click I do not know my email on the login page.

2. Provide the following information: Phone number

3. Home zip code

4. Date of birth

5. Check the I am not a Robot box and click Submit.

Their username will be displayed on the screen and sent to their registered email. They can then proceed to reset their password if necessary.

Support Your Employees with MyEnroll360 Access

By sharing this information, you can help your employees easily access MyEnroll360 and manage their benefits. If they encounter any issues, encourage them to reach out Client Services at service@myenroll.com for assistance.